Returns & Cancellations
Most Sad Goose physical products are made to order especially for you.
Damaged or defective items
If your item arrives damaged, defective, or with a printing issue, please contact us within 30 days of delivery. Include your order number and clear photos of the problem. We’ll review the issue and, where applicable, arrange a replacement or refund.
Wrong size, color, or change of mind
Because most physical products are made to order, we generally cannot offer returns or exchanges for choosing the wrong size, color, or simply changing your mind, except where required by applicable consumer law.
Order cancellations
If you need to cancel an order, please contact us as soon as possible. If production has not started yet, we may be able to cancel it. Once an order has entered production, cancellation may no longer be possible.
EU customers
If you are located in the European Union, additional cancellation and withdrawal rights may apply under EU consumer law. Where applicable, you can request a return or cancellation through your customer account or contact us for assistance.
Digital products
Digital downloads are generally non-refundable once access has been provided, except where required by applicable law.
Personalized products
Personalized or custom-made products may not be eligible for the standard right of withdrawal where permitted by law.
Need help?
If something went wrong with your order, please contact us and we’ll do our best to help.
