Refund policy

We want you to be happy with your Sad Goose order. This policy explains how returns, cancellations, refunds, damaged items, digital products, and personalized products are handled.

EU right of withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from an eligible online purchase without giving a reason.

For eligible physical goods, the withdrawal period is 14 days from the day you, or a person designated by you, receives the goods.

If an order is delivered in multiple shipments, the 14-day period begins when the last item in the order is delivered.

EU customers can also exercise their withdrawal right before delivery where applicable.

Returning goods after withdrawal

After notifying us that you are exercising your right of withdrawal, you must send the eligible goods back without undue delay and no later than 14 days from the date you notified us.

Unless otherwise stated or required by applicable law, you are responsible for arranging and paying the direct cost of returning the goods.

Returned products should only be handled to the extent necessary to establish their nature, characteristics, and functioning. You may be responsible for any reduction in value resulting from handling beyond this.

Refunds

Where a statutory right of withdrawal applies, we will refund eligible payments, including the cost of the least expensive standard delivery option offered for the original order.

Additional shipping costs resulting from choosing a more expensive delivery method, such as express shipping, are not refundable unless required by law.

Refunds will be issued without undue delay and no later than 14 days after we are informed of your decision to withdraw.

For physical goods, we may withhold the refund until we receive the goods back or you provide evidence that the goods have been sent back, whichever occurs first.

Refunds will normally be issued using the same payment method used for the original transaction, unless otherwise agreed.

Damaged, defective, or misprinted items

If your item arrives damaged, defective, or with a printing issue, please contact us within 30 days of delivery.

Please include your order number and clear photos showing the issue.

After reviewing the problem, we may arrange a replacement or refund where appropriate. In many cases, returning the damaged item will not be necessary.

Wrong size, color, or change of mind

Many Sad Goose physical products are produced on demand.

For customers outside jurisdictions where a statutory right of withdrawal applies, we generally cannot offer returns or exchanges for choosing the wrong size, choosing the wrong color, or simply changing your mind.

This does not limit any mandatory consumer rights that apply to your purchase.

Order cancellations

For customers outside the European Union, orders may be cancelled within 24 hours of purchase, provided they have not already entered production.

For customers in the European Union, eligible orders may be cancelled before fulfillment in accordance with applicable withdrawal rights.

Because many physical products are made to order, production may begin shortly after an order is submitted for production.

Personalized products

Products made to your specifications or clearly personalized may be excluded from the standard right of withdrawal where permitted by applicable law.

Please check all names, messages, spelling, and personalization details carefully before submitting your order.

Digital products

Different withdrawal rules may apply to digital content.

Where permitted by applicable law, the right of withdrawal may end once access to digital content has begun after the customer has expressly agreed to immediate delivery and acknowledged the loss of the withdrawal right.

Except where required by law, digital downloads are generally non-refundable once access has been provided.